Our Team

We are a fast-paced, dynamic team that has a healthy workplace with a positive work/life balance. Our clients are premium brands in the food, drink and hospitality industries that have established businesses and some level of brand presence.

They care about their consumers and make positive changes to support their values. We are their voice on social media and grow their community and engagement.

Social Media Experts

We make our clients look good by rolling out bespoke social media strategies that build their brand and grow their community. Plus, our unique monitoring service means their online community and brand reputation is managed by social media experts 14 hours a day, 7 days a week.

Our Culture

In-house, we look after our own community. We believe our team deserve flexible working hours to compliment their natural working rhythm and most importantly, look after their wellbeing. We actively encourage growth and personal development via regular training both internally and externally, selected with each person’s passions in mind. And naturally, we regularly enjoy a team treat out and enjoy socialising together.

Our Values

COMMUNITY
We collaborate as a team and work with our clients to find the perfect fit for their social strategy. We are the voice of the brands we work with and we grow client communities.

LOYALTY
We are loyal to one another and the company and grow lasting relationships with our clients that increase client longevity and promote future recommendations.

GO ABOVE & BEYOND
We do our best on any project and always look to innovate and up sell relevant services.

RELIABLE
We show up, we engage, deliver on time and support each other and our clients.

PASSIONATE
Our clients feel the passion we have for what we do and the enthusiasm shines through in every touch point.

Natalie Dunning

Ceo & Founder

For me, Kitch symbolises my passion for social media and background in Marketing or hospitality brands. I grew up in the family business of 17 restaurants and hospitality has always been a huge part of what I love. Before starting Kitch, I worked on large scale customer loyalty initiatives, social media management for a large restaurant chain and working for the National Skills Academy for Hospitality.

When I’m not at work: I love spending time with my children husband and our little dog Buffy. Walking, cycling and gardening are huge parts of my everyday life and we love living near the South Downs and the Witterings and I love to cook for friends and family.

Weakness: Burrata, mini eggs, coffee and Formula 1 and race days.

Kitch Fact:

I have my powerboat license.

Susan Zwinkels

Marketing Director

At Kitch, I am responsible for brand strategies, overseeing client account management and business development. Previously, I worked for a London based company, delivering large-scale events throughout Europe. During this time I discovered a love of marketing and social media, with a focus on customer service and community management.

When I’m not at work: I’ll most likely be hanging out with Chewie.

Weakness: Gin.

Kitch Fact:

I am a Boobette for the breast cancer charity CoppaFeel!

Susan Zwinkels

Marketing Director

When I’m not at work: I’ll most likely be hanging out with Chewie.

Weakness: Gin.

Kitch Fact:

I am a Boobette for the breast cancer charity CoppaFeel!

Chloe Rafferty

Senior Account Manager

I’ve been at Kitch for nearly 4 years now and love managing my large scale clients. My social media career began working for a PR agency in London, managing their platforms. Since then, I joined Kitch as an Account Manager and they have helped me progress my role to a Senior Account Manager. I love working here and joining the team in the office as I can take my dog, Mabel with me!

When I’m not at work: I enjoy hiking and training my black Labrador in competition obedience.

Weakness: Any form of sweet food. And dogs!

Kitch Fact:

I’m a dog trainer in my free time.

Chloe Rafferty

Senior Account Manager

When I’m not at work: I enjoy hiking and training my black Labrador in competition obedience.

Weakness: Any form of sweet food. And dogs!

Kitch Fact:

I’m a dog trainer in my free time.

Niamh Hills

Account Manager

I graduated from Solent University in 2021, where I studied Beauty Promotion. During my degree, I developed a range of marketing skills that I’m really passionate about. At Kitch, I lead Influencer campaigns, and I’m responsible for overseeing and delivering all elements of the campaign. I love working with all the girls at Kitch and developing my knowledge further.

When I’m not at work: I love walking my dogs, exploring new cities and finding new spots to eat!

Weakness: Sushi

Kitch Fact:

I used to be a gymnast.

Niamh Hills

Account Manager

When I’m not at work: I love walking my dogs, exploring new cities and finding new spots to eat!

Kitch Fact:

I used to be a gymnast.

Fleur Turner

Account Manager

My interest in social media began when I began managing a strategy for my jewellery business Evira’s platforms. I really enjoy the creative side of social media, especially product shoots, I am looking forward to utilising my photography skills at Kitch.

When I’m not at work: I’m making jewellery or running.

Weakness: Horses.

Kitch Fact:

I used to play polo competitively.

Chewie

Office Dog

I mainly maximise snooze time at Kitch, whilst also providing essential cuddles for the team.

When I’m not at work: I enjoy walks, hanging with my pup pals and the pub.

Weakness: Carrots.

Kitch Fact:

I starred in a Scrabble ad, my first paid job!

Chewie

Office Dog

I mainly maximise snooze time at Kitch, whilst also providing essential cuddles for the team.

When I’m not at work: I enjoy walks, hanging with my pup pals and the pub.

Weakness: Carrots.

Kitch Fact:

I starred in a Scrabble ad, my first paid job!

Our Team

Social Media Experts

Our Culture

Our Values

Natalie Dunning

Susan Zwinkels

Susan Zwinkels

Chloe Rafferty

Chloe Rafferty

Niamh Hills

Niamh Hills

Fleur Turner

Chewie

Chewie

kitchmedia

Kitch

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